IEX Corporation has won the 2005 Product of the Year from Customer Inter@ction Solutions Magazine for their TotalView Workforce Management System.
IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of thecontact center. It helps forecast and plan more accurately and schedule more effectively. It supplies real-time information to let you better manage the performance of your people and your operation. It integrates data seamlessly across your enterprise and automates many time-consuming and labor-intensive processes.
Each year Customer Inter@ction Solutions magazine presents Product of the Year awards to companies that have gone above and beyond to improve their applications and demonstrate advancement in contact center technology. The products and services chosen have also provided improvements in customer experience and ROI for its users.
The Products of the Year Award winners were highlighted in the January and February issues of Customer Interactions Solutions.
Performance Management Benchmark Report - See how your program stacks up to your peers' efforts to align around goals and engage employees.
Workforce Management Seven Adherence Sins - Avoid the most common pitfalls and drive impact from adherence goals.
Workforce Management Solution Selection - Identify the critical questions you need to ask to parse the differences between WFM solutions.
Gamification in the Contact Center - Read Bunchball's perspective on how gamification can transform contact center culture.