Workforce Optimization Featured Article
Webinar to Highlight Advantages of Virtual Agents
By Stefania Viscusi, Assignment Desk Editor
As more businesses trust in telecommuting, there is a need to develop processes that fit this new model and that will continue to offer success.
In the call center, virtual agents can be located from anywhere around the world and take calls and perform functions just as those located on site can. This industry is most reluctant to develop work-at-home strategies as success is dependent on agent productivity.
To help those managing the call center gain a better understanding of the benefits of work-at-home initiatives and how to change processes to promote success, TMC (News - Alert) and IEX will present a Webinar, "Make Virtual Agents Feel Right at Home," on Thursday, November 20, 2008 at 1:00pm ET / 10:00am PT .
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi