Workforce optimization solutions provider CallCopy (News - Alert) is making a change…of name. The Columbus, Ohio-based company took advantage of Connect 13, its recent annual user conference, to announce that it is rebranding itself as “Uptivity.” The company, which was originally founded in 2004, will remain under the same ownership and leadership, and will continue to provide its existing workforce optimization solutions, said officials.
Uptivity’s flagship cc: Discover workforce optimization (WFO) solution suite was designed to enable organizations to leverage next-generation contact center solutions including call recording screen capture, quality management, speech analytics, performance management, customer satisfaction surveying and workforce management.
The action was taken, said company officials, because they felt the name "CallCopy" needed updating to keep pace with the call center industry’s evolution, and to match the company’s value proposition.
"The world has changed significantly in the time since we created CallCopy," said Jeff Canter, co-founder and CEO of Uptivity, in a statement. "Customer needs, the technology at the core of what we do, and the markets in which we compete have all evolved over the last several years, and we've been at the center of this change. By rebranding as Uptivity, we're showing our continued promise to deliver the right solution for every customer, every time, with unparalleled customer service.”
The company says it will continue to offer contact center customers a unified workforce optimization suite for continuously improving every aspect of the customer experience, an important element in today’s economic climate when it’s so easy to lose customers to the competition because of lackluster customer service.
"Uptivity is about bringing out the best in every agent so they can deliver the ultimate customer experience," said Patrick Hall, co-founder and chief marketing officer. "We give executives, managers and employees the tools they need to boost the quality of service throughout their organization. While our call recording technology remains rock solid, our offerings have evolved beyond basic recording to give today's complex organizations complete insight into their operations."
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