Field service operations are important to a company’s service strategy. Many times, they are the first or only contact a company has with its customers. As field service operations gain importance, proper training to employees about field service has become a necessity.
Recently, Service Strategies joined hands with the Business Technology Association (BTA) to introduce a new educational workshop. According to the company, this new workshop will help technology service professionals in focusing on what they require to manage a successful field service operation.
The workshop is divided into 10 modules and each module offers its own learning objectives. It is created for service management and dealership principals. The workshop runs for two days and offers a reliable foundation of skills. The BTA Field Service Foundations Workshop instructor is John Hamilton, president of Service Strategies Corp.
Service Strategies provides a benchmark process to its programs and scales effectiveness for continuous service improvement. Many leading service and support providers utilize Service Strategies’ Service Capability & Performance (SCP) Standards as a guide for excellence in service.
“We spent considerable time working with the BTA leadership team to customize the curriculum of the Field Service Foundations course to address the specific service management challenges of the association's members," said John Hamilton, president of Service Strategies Corp. "The agenda is designed to be very interactive and enables participants to share their real-world experience. I am excited about the value this course will deliver to the BTA membership and look forward to further developing our partnership.”
In May 2012, the company introduced a new leadership course for service executives. The new course is the reflection of the company’s complete service management training curriculum. The course provides users the skills to offer sustained performance and profitable growth for their companies and covers such important strategic areas as service innovation, service design and service transformation.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Performance Management Benchmark Report - See how your program stacks up to your peers' efforts to align around goals and engage employees.
Workforce Management Seven Adherence Sins - Avoid the most common pitfalls and drive impact from adherence goals.
Workforce Management Solution Selection - Identify the critical questions you need to ask to parse the differences between WFM solutions.
Gamification in the Contact Center - Read Bunchball's perspective on how gamification can transform contact center culture.