Workforce Optimization Featured Article

NICE to Share Insights on Impacting Customer Interactions, Best Practices and Using Big Data with Voice of the Customer

October 09, 2012

By Rachel Ramsey,
TMCnet Web Editor

NICE Systems (News - Alert) is a company that prides itself on successfully impacting customer interactions. Its customer interaction management solutions enable users to capture the opportunity in every interaction and own the decisive moment, the make or break moment for providing efficient service, securing customer loyalty and generating more revenue.

Its offerings help companies with a multitude of needs, including compliance recording, revenue growth, contact center operational efficiency, financial crime, risk and compliance and most importantly, the customer experience.

For all of these needs, NICE offers different solutions suites. NICE SmartCenter enables companies to ensure regulatory compliance and mitigate risks, streamline operations, enable a superior customer experience and improve the effectiveness of sales and marketing initiatives. Other suites include financial trading, risk and compliance, retail customer experience and sales effectiveness and back office workforce productivity optimization.

Subject matter experts from NICE will share insights on impacting customer interactions during a series of weekly webinars, taking place from now until November. The series will examine the cross-channel customer journey, identifying opportunities to impact every customer interaction across multiple channels and touch points.

They will focus on how organizations can best prepare for the interaction and then shape the interaction in real-time to achieve optimal results both for the customer and for the enterprise. The webinars include, “Big Data Meets VoC: Why VoC Should Be the ‘Control Room’ for Big Data Thinking,” “Coaching Effectiveness Best Practices,” and “Turning the Voice of the Financial Customers into Financial Gains.”

Dates to mark on your calendar are Oct. 11, Oct. 17 and Nov. 8. Details and registration for the webinars can be found here.

Edited by Jamie Epstein

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