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AVT Systems and Sinclair Voicenet Collaborate to Deliver NICE Recording Solutions

August 06, 2012

By Nathesh,
TMCnet Contributor

AVT partners and Sinclair Voicenet stated that they have forged a partnership to deliver NICE interaction recording solutions to the London’s financial sector. These recording solutions are reportedly used by financial institutions around the globe for compliance applications.

NICE Interaction is stated to have all the features that can deliver the most comprehensive contact center recording capabilities, providing organizations operational flexibility and system resiliency while maintaining low total cost of ownership. It enables organizations to record interactions and then generates valuable business insight through interaction analytics and call center quality monitoring solutions.

AVT System, which also delivers voice data and UC solutions to the financial sector, plans to install a system that is capable of providing onsite response in as little as thirty minutes to its customers located throughout London.

The firm also looks to leverage the relationship that Sinclair Voicenet has with NICE Systems (News - Alert), should additional software support be required.

“We are pleased to welcome AVT Systems to our new partner program. AVT has an unrivalled knowledge of the needs and culture of the U.K.’s financial sector and will set new standards in the level of service and support provided to users of voice recording equipment,” stated Peter Gough, a director at Sinclair Voicenet.

AVT Systems’ customers can make use of the NICE interaction recording solution for: compliance call recording, interaction-based recording, quality monitoring recording, on-demand recording and more.

AVT as an independent trader voice solutions provider for London reportedly has over 1800 turrets on direct support agreements and extensive experience of deploying and supporting diverse trading technologies. Utilizing them the company can rapidly and seamlessly integrate NICE voice recording solutions into any IT environment.

Recently, AVT unveiled Its CallXpress Enterprise unified messaging solution and NICE Recording solution improved greater Manchester Fire and Rescue service response time.

Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Braden Becker

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