Workforce Optimization Featured Article

October 05, 2006

IEX Participates in Workforce Optimization Solutions Session at Call Center 2.0

By Stefania Viscusi, Assignment Desk Editor

Workforce Optimization is an important element in the successful management of call center operations.

Seeking easy to deploy solutions that help not only effectively monitor quality, but also enhance workforce productivity, has become achievable thanks to the continued advancement of IP technologies.

To learn more about how the new capabilities and benefits of workforce optimization are advancing today's call center, you must attend the Call Center 2.0 session, "Today's Advanced Workforce Optimization Solutions" on Friday October 13, 8:45-9:15 PDT.

Participating in the panel will be IEX Solutions Engineering Team Lead, Rebecca Wise, who brings to the discussion a rich background in workforce management and support services. Ms. Wise will also be joined by other panelists including, TMC's Tom Keating, who will serve as the sessions moderator, Aspect's Senior Product Manger, Kim Kegg and David Fuller, Managing Director, Strategic Consulting, Interactive Intelligence.

Call Center 2.0, co-located at this years INTERNET TELEPHONY Conference & Expo, WEST, is the premier technology event for call center decision makers looking to make their call center more efficient and profitable.

IEX's solutions help plan and optimize the performance of the agent workforce. Don’t forget to also stop and visit them at Booth # CC 3020.

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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