Workforce Management Feature Article
September 04, 2010
Learn How Workforce Management Software Can Improve Your Call Center Operations
By Patrick Barnard, Group Managing Editor, TMCnet
Are you still using spreadsheets to schedule your call center agents? Want to learn more about how call center workforce management software can improve your operations?
With a hosted workforce management solution, you can cut your call center operating costs by right-sizing you agent workforce to match call volumes. In addition you can boost agent productivity and improve service levels.
Most workforce management software providers don't deliver the way they should in terms of training and support. Once you sign a contract and get onboard with their hosted service, youre pretty much on your own.
But hosted call center workforce management software provider Monet Software continuously educates its customers and prospects with tips on how they can improve their call center operations using this powerful software. The company routinely hosts free webinars offering helpful advice on how to make call center operations more efficient and what's more, how to get the most out of a hosted workforce management solution.
Monet Software's next upcoming free webinar, Best Practices in Call Center Scheduling, will be held from 10 to 11 a.m. PT (1 to 2 p.m. ET) on Wednesday, Sept. 15, 2010.
Attendees of this webinar will learn how best practices in forecasting and scheduling can improve efficiencies and performance in the call center. Chuck Ciarlo, who successfully owned and operated multiple call centers, will discuss:
--Schedule optimization: How to properly handle call, non-call activities and exceptions, breaks, lunches, training, etc.
--Flexible shift schedule: How to optimize scheduling using full/part time and flexible shift models
--Schedule adherence: How to set goals, measure adherence and keep agents motivated to adhere to schedules
To register for this free informative webinar, click here.
Patrick Barnard is Group Managing Editor, TMCnet, focusing mainly on call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard