Workforce Management Feature Article
March 19, 2010
Workforce Management Software Provider Monet Software Launches New Blog
By Patrick Barnard, Group Managing Editor, TMCnet
Workforce management software provider Monet Software has launched a new blog on its Web site.
The new blog, “Call Center Workforce Management,” will share tips, tricks and best practices about call center forecasting, scheduling and workforce management.
The blog will also help boost the presence of the company’s recently redesigned Web site, which includes a demo of its flagship product, Monet WFM Live, as well as other resources, including a Workforce Management Success Kit that includes several informative white papers.
The Web site also facilitates fast and simple sign up for Monet WFM Live – which is quick, easy and affordable to deploy, thanks to its cloud-based architecture. With Monet WFM Live, there is no need to invest in new equipment – the software is delivered as a managed service via the Internet. As such, Monet Software takes on responsibility for application performance, thus relieving your IT staff from having to maintain another system. Pricing is also simple as the service is offered on a monthly or annual subscription basis.
In this age of Web 2.0 and social networking, the rationale for launching a corporate blog has never been stronger: Research shows that more people are reading corporate blogs – in fact, most people today expect the companies they do business with to have a social media presence. Research also shows that blogs do influence purchasing decisions.
A 2008 report from Forrester (News - Alert)Research found that one in three Americans read blogs at least once a month -- and 18 percent commented on them. The report found that blog readers are growing at a rate of nearly 50 percent per year. Not only do blogs bring news and other information to readers, they help companies boost the rank of their Web sites.
Workforce management software has proven its value in the call center. Monet WFM Live offers a fast return on investment by increasing agent productivity and improving customer service. The software incorporates advanced analytics capabilities which, through integration with the call center ACD, enable call center managers to forecast, with a high degree of accuracy, how many agents will be needed for any given shift.
Along with Monet WFM Live Monet software also offers MonetAnywhere – an agent/supervisor Web portal which allows agents to easily swap, bid on, or cancel shifts, as well as giving supervisors unprecedented control over scheduling from any Web-enabled device. This provides a level of schedule flexibility which spreadsheets and manual systems simply cannot deliver. This level of flexibility, in turn, helps drive higher agent satisfaction and retention.
The link for the new blog is http://blog.monetsoftware.com.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard