Workforce Management Feature Article
February 16, 2010
Free Webinar to Offer Tips on How to Reduce Call Center Operating Costs, Improve Customer Service
By Patrick Barnard, Group Managing Editor, TMCnet
The next webinar in the series, “7 Tips for More Effective Call Center Workforce Management,” will be held at 8 a.m. PST (11 a.m. EST), Wednesday, February 24. Chuck Ciarlo, CEO of Monet Software, who successfully owned and operated multiple call centers, will discuss the following questions:
--How can a flexible shift model improve call center productivity?
--How to measure and improve schedule adherence?
--How does multi-skill based routing increase service levels?
--What are some other ways to make agent scheduling more effective?
To register for this webinar, or see the full schedule of webinars, click here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard