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Workforce Management Feature Article
November 20, 2009
Monet Software Offering Free White Paper, '7 Tips for More Effective Call Center Scheduling'
By Patrick Barnard, Group Managing Editor, TMCnet
Workforce management solutions provider Monet Software has released a new white paper entitled “7 Tips for More Effective Call Center Scheduling.”
The white paper offers seven best practices for call center scheduling that will help companies reduce call center operating costs; maintain service levels with fewer agents; retain existing customers and build customer loyalty; and keep revenues growing.
The white paper reveals how a flexible shift model can increase service levels by 2 percent; how to reduce shrinkage, saving $20,000 for 25 agents; and how multi-skilled agents can increase productivity by 15 percent, among other important tips that will help improve call center operations.
To download a free copy of this informative white paper, click here.
The white paper reveals how a flexible shift model can increase service levels by 2 percent; how to reduce shrinkage, saving $20,000 for 25 agents; and how multi-skilled agents can increase productivity by 15 percent, among other important tips that will help improve call center operations.
To download a free copy of this informative white paper, click here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard
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