Workforce Management Feature Article
November 20, 2009
Monet Software Offering Free White Paper, '7 Tips for More Effective Call Center Scheduling'
By Patrick Barnard, Group Managing Editor, TMCnet
The white paper reveals how a flexible shift model can increase service levels by 2 percent; how to reduce shrinkage, saving $20,000 for 25 agents; and how multi-skilled agents can increase productivity by 15 percent, among other important tips that will help improve call center operations.
To download a free copy of this informative white paper, click here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard