Workforce Management Feature Article
September 05, 2012
TOA Technologies Intros Mobile Workforce Management App on Force.com
By Rajani Baburajan, TMCnet Contributor
TOA Technologies (News - Alert), a provider of cloud-based mobile workforce management applications, announced the launch of ETAworkforce, an advanced suite of apps designed to optimize field service and maximize customer experience.
The new mobile workforce management apps suite is now available on Force.com, salesforce.com's enterprise cloud platform for building social apps. The app provides more efficient service by closing the service loop by connecting customers with the field workforce.
"Integrating with Salesforce, TOA Technologies has introduced a totally new approach to achieving this goal – a flexible yet robust solution for optimizing the mobile workforce in relation to time, customer commitment and expectation,” said Yuval Brisker, co-founder and CEO of TOA Technologies, in a statement.
ETAworkforce on the Force.com platform uniquely empowers service organizations to finally go beyond the basics, beyond simple scheduling or work order management to optimized routing and social connectivity. The solution applies patented predictive analytics to field service management and it keeps learning, continuously.
ETAworkforce is now available on salesforce.com's AppExchange. Users can connect to a full suite of filed workforce and customer appointment management tools to capture customer and order details for each appointment as well as route and schedule appointments against the actual capacity of the workforce in real-time.
The solution can also track and monitor the progress of appointments dynamically, giving a single view of all aspects of a customer interaction. It also delivers up-to-date information about the status of their appointments and empowering them to confirm, cancel or reschedule appointments.
The app can be used on any HTML5-enabled mobile device, in addition to iPads.
"Force.com is a trusted, open platform for building apps that create more social organizations," said Ron Huddleston, SVP alliances for salesforce.com, in a statement. "ETAworkforce offers an enterprise-class mobile workforce management solution integrated with both the Salesforce Service Cloud and the Salesforce Sales Cloud."
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Edited by Amanda Ciccatelli