Workforce Management Feature Article
July 17, 2012
ViryaNet Delivers Mobile Workforce Management Solution in Ecuador
By Anuradha Shukla, TMCnet Contributor
This telecommunications provider, according to ViryaNet, has occupied about 90 percent of Ecuador's fixed telecom main lines, 90 percent of the digital subscriber market, and 54 percent of the fixed broadband market.
ViryaNet provides software solutions that optimize the planning, execution, and monitoring of service processes for mobile workforces. Its mobile workforce management solution, called ViryaNet G4, is integrated with Amdocs (News - Alert) CM (Customer Management) solutions, currently being deployed for the Ecuador client.
This integration will deliver several benefits including creation of optimized assignments plans, and providing real-time communication to and from the mobile workforce.
Also, it will allow field technicians to send and receive case details, as well as provide status updates via ViryaNet G4 to the Amdocs CM solution.
Once implemented, the ViryaNet G4 solution will increase efficiency of scheduling and dispatch operations for about 500 crews.
In addition, it will improve workforce management and execution through a mobile-enabled system.
“Telecommunications providers must maintain efficiency while providing high-quality service to customers in a highly competitive market,” said Memy Ish-Shalom, president and CEO of ViryaNe. “The ViryaNet G4 solution is well-suited to companies who want to differentiate through service. ViryaNet G4 can manage the complex and collaborative service delivery processes that the telecommunications market requires to deliver a higher level of service.”
ViryaNet was in news last month for announcing a new user experience launched for the ViryaNet G4 mobile field application. The new user experience enables both online or offline field service workers to understand what work is required, review routes and reach work sites, and access site and product history information.
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Edited by Brooke Neuman