Workforce Management Feature Article
June 18, 2012
Abaqus and 1Shop Wireless Launch Mobile Workforce Management Service for T-Mobile
By Rajani Baburajan, TMCnet Contributor
Abaqus, a provider of cloud-based location and messaging platform for workforce management and asset management, announced partnership with 1Shop Wireless, a master agent for T-Mobile (News - Alert) USA, to develop cloud-based myGeoTracking mobile workforce management service for T-Mobile customers.
The partnership leverages Abaq.us myGeoTracking platform to provide a cloud-hosted workforce and asset management solution enabling clients to quickly and easily manage their field-personnel and assets without the need of special mobile devices, expensive data plans, cumbersome applications, or software.
Abaqus’myGeoTracking bizTeam service allows any field-force oriented T-Mobile customer to deploy a mobile workforce management solution in a simplified package. The workforce management platform combines network-derived and phone-based GPS location information with fine-grained privacy control options, location-enhanced SMS, and a powerful rules engine.
“We’re really excited to work with Abaqus to offer their myGeoTracking MRM service to T-Mobile customers,” said Peter Giansante, director of Sales for 1Shop Wireless, in a statement. “It’s an ideal device-neutral location-based-solution for companies that want to equip their employees with feature phones and smartphones, and want to avoid the deployment and training issues associated with mobile apps-based MRM services.”
The cloud-based myGeoTracking bizTeam service does not require special GPS devices, special phones or any new software. Users can send location and event information using any standard feature phones. The service provides fine-grained privacy controls which can be managed by the end-user from their mobile phones or from the website.
The workforce management solution also comes with location-enhanced SMS (myGeoText) as well as features like Geofencing, Geo-corridors, and a variety of other events-based rules to enable easy integration of real-world alerts into a company’s workflow. Its rich reporting tools can be exported to a company’s backoffice systems.
The myGeoTracking MRM bizTeam service provides an Enterprise SMS feature that enhances customers’ dispatch and operations by messaging individuals, groups, or the whole company. The solution integrates with a range of back-office programs through a rich web API.
“T-Mobile is constantly seeking innovative ways to meet customer demands. myGeoTracking fits the bill with its cloud-based approach that provides a lot of flexibility and choice to companies seeking a better way to affordably manage their mobile workforce,” said Gillian Foley, vice president of One Shop Wireless, in a statement.
Recently Monet Software, another provider of workforce management solutions, outlined seven tips it recommends for effective call center workforce management and quality assurance. Read the details here.