Workforce Management Feature Article
May 29, 2012
Workforce Management: IFS Acquires Metrix to Create Unified Service Management Solutions
By Amanda Ciccatelli, TMCnet Web Editor
IFS, a global enterprise applications company that provides workforce management services, has signed an agreement with the owners of Metrix LLC to purchase 100 percent of the membership interests. The acquisition will further strengthen IFS’s market position in the high-growth global Mobility & Service Management application market.
Metrix has provided mobile solutions to the field service market since 1991, and has continued to innovate to offer modern, leading-edge technology. Metrix provides service management solutions to industries including Asset & Capital Equipment, Telecommunications, High Tech & Medical Device Manufacturing, Transportation, and Third Party/Outsourced Field Service Operations.
The acquisition provides IFS with a state of the art, built–in, configurable and packaged mobile application for the field service market. The solution offers short time to value and a mobile development framework which will add mobile technology and experience to IFS.
Larry Laux, Metrix Founder, said, “IFS and Metrix will be an unstoppable force in the service management and mobility market. IFS, with its international presence, strong position in service and asset management and customer-focused culture is an ideal fit with Metrix. My team and I very much look forward to joining IFS and continuing to accelerate the growth of the mobile workforce management business.”
By combining IFS, Metrix, and IFS 360 Scheduling, a workforce scheduling solution, IFS can create strong revenue synergies as it gives IFS the most complete service management offering on the market, from a single vendor. IFS provides a broader service and project centric ERP solution for asset intensive industries (long life capital equipment), as well as a more customer-centric (contact center, workforce scheduling) solution for high volume service providers -- combined with a state-of-the-art on/off-line mobile application.
Alastair Sorbie, IFS CEO, said, “With the acquisition of Metrix, IFS can be seen as executing on its stated strategy for growth by investing in one of the fastest growing sectors for enterprise applications. Market penetration of advanced service management and mobility solutions is estimated by Gartner (News - Alert) at only 20 percent of the addressable market, with highest demand in capital-intensive industries such as utilities and telecoms.”
Edited by Rich Steeves