Workforce Management Feature Article
May 17, 2012
Workforce Management Provider's ETAdirect Now Certified for SAP applications
By Meenakshi Shankar, TMCnet Contributor
TOA Technologies (News - Alert), a provider of cloud-based mobile workforce management applications for large and medium-sized enterprises, revealed that its ETAdirect 4.2 is now certified for integration with SAP (News - Alert) applications.
With its ETAdirect solution, TOA Technologies has long offered a complete mobile workforce management platform that delivers sophisticated APIs and other integration points, including those that support SAP applications. The current certification proves the company’s continuing commitment to support SAP solutions.
"Our solution is designed to yield a completely optimized workforce for service organizations, using our patented time-based, predictive analytics. It is also built to bring the customer in the loop leveraging collaborative, real-time communication tools for customer experience management. And, we do all of this in the cloud, proving that organizations do have the option to use a sophisticated, scalable SaaS (News - Alert)-based enterprise solution that dynamically integrates with mission-critical systems," Brisker added.
As indicated, the SAP Integration and Certification Center (SAP ICC) has certified that ETAdirect 4.2 integrates with the SAP ERP 6.0 application via SAP NetWeaver Process Integration 7.1.
TOA Technologies' ETAdirect offers bilateral integration with SAP applications. For instance, users can leverage SAP solutions to request jobs in ETAdirect, while respecting the actual available field service capacity. This provides SAP applications with full visibility of the true, real-time capacity of mobile employees to do work at any given moment, with a focus on an enhanced customer experience, all while keeping the SAP application as the master system of record.
"At TOA, we are dedicated to making mobile workforce software integrations easy - and we have designed all of our integration tools to fulfill this mission," emphasized Brisker.
Service organizations are looking to mobile workforce management to be a dynamic hub for appointment booking, routing, capacity management and customer experience management, making end-to-end integrations with ERP, CRM, billing, inventory management and other systems critical for success. With ETAdirect certified for integration with SAP applications, organizations that leverage these solutions can be confident of having a viable, established option for mobile workforce management with TOA Technologies.
TOA Technologies will be sharing its innovative approach to improving customer service and operational efficiencies at TM Forum (News - Alert) Management World 2012. A finalist for a prestigious TM Forum Excellence Award in the "Business Innovation" category, TOA will also exhibit and present as an expert about security and data portability.
Edited by Amanda Ciccatelli