Workforce Management Feature Article
September 27, 2006
Left Bank Solutions' Call Center Scheduling Channel Launches on TMCnet
(Norwalk, CT –September 27, 2006) Technology Marketing Corporation
(TMC) today announced the Call Center Scheduling channel, hosted by Left Bank Solutions, has been launched as the latest addition to the TMCnet channel program. This channel gives the call center
community a place to learn about the market and get more insight into call center scheduling
. The latest news, feature articles, white papers and case studies educate call center management about scheduling solutions using the Call Center Scheduling
Left Bank Solutions provides contact center companies with a winning combination of effective processes including call center scheduling that helps to increase service levels, reduces center costs and fosters growth. Call center scheduling avoids under or over staffing and ensures agents are working when they are needed while also utilizing their skills best. Left Bank Solutions Monet workforce management (WFM) software suite is a powerful and affordable solution for contact centers from 25 to 1,000 agents.
A call center’s journey into accurate forecasting of call volume, scheduling, management, customization and solutions to even the most complex call center scheduling constraints starts on the Call Center Scheduling channel.
TMC’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet currently features more than 70 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries.
“Left Bank Solutions is pleased to join forces with TMC, the leader of communications and technology media,” commented Eric Zweigel VP of Sales, Left Bank Solutions. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish Left Bank Solutions as a market leader in Call Center Scheduling.”
“TMCnet welcomes Left Bank Solutions’ Call Center Scheduling channel into our program,” stated Rich Tehrani, TMC President. “They are a well respected call center service provider that shares our vision in the advancement of new technologies. Our channels program is a community building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”
TMCnet is ranked among the top 1,200 most visited Web sites in the world by alexa.com, an amazon.com company that monitors Web traffic. In April 2006 alone, TMCnet.com was viewed by more than one million unique visitors representing 18 million page views.
For information on TMCnet’s channels program, please contact Stephanie Thompson at (203) 852-6800, ext. 139; or e-mail: firstname.lastname@example.org
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions
, INTERNET TELEPHONY, SIP Magazine
and IMS Magazine. TMCnet
, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,100 sites in the world by alexa.com
*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO
, The VoIP Developer Conference
, VoIP Demo
, IMS Expo
and Call Center 2.0 Conference
. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com
. (*alexa.com is an amazon.com
company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
About Left Bank
Left Bank Solutions is a global provider of workforce optimization solutions for small and medium sized contact centers. Left Bank Solutions helps businesses leverage their workforce investments for efficient deployment of critical resources and effective management of people-processes – significantly impacting customer service levels and business profitability. Left Bank Solutions resource optimization solutions enable contact centers to concentrate on improving the customer service experience and reducing center costs rather than focusing on labor and time-intensive management activities. Left Bank Solutions offers integrated workforce optimization solutions. The Monet Workforce Management Systems is a feature-packed software that drives contact center solutions. For more information about Left Bank Solutions and its products, please visit www.leftbanksolutions.com.
Left Bank Solutions, Inc.
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