Workforce Management Feature Article
March 06, 2012
ClickSoftware Attending Field Service Latin America to Share Workforce Management Solutions
By Amanda Ciccatelli, TMCnet Web Editor
ClickSoftware (News - Alert) Technologies Ltd., a global provider of automated mobile workforce management and optimization solutions for the service industry, unveiled it is attending Field Service Latin America taking place in São Paulo, Brazil March 6 - 8, in hopes to strengthen its presence in Latin America.
In 2011, ClickSoftware established a sales presence in Latin American and is collaborating with global partners such as Accenture (News - Alert) and SAP in order to leverage years of joint experience to help organizations navigate the challenges of running a service business in the region with the use of workforce management solutions.
"Even in markets with high growth and low labor costs, the challenge of delivering superior customer service remains a priority, and the return on investment for workforce scheduling and optimization solutions is still very tangible and clear-cut," said Stephen Timms, vice president of Sales, Americas, in a press release.
On Thursday, March 8, Timms, is participating on the panel discussion, "Outlining New Management and Scheduling Systems for Field Service and Having a Better Understanding on Why to Invest in Them.” Timms and his panel participants will be sharing best practices and real case examples of how service industries can use workforce management solutions to reduce costs associated with the field workforce while still improving customer service.
"ClickSoftware is well suited to meet the needs of growing and mature organizations through our scalable workforce management and mobility solutions. Our unparalleled global partnerships with Accenture and SAP (News - Alert) enable us to deliver a wide range of solutions for a variety of industries including telecommunications, utilities, retail organizations, and a host of other markets that depend on large fleets of mobile and field service employees,” said Timms.
ClickSoftware provides comprehensive and industry-leading mobile workforce management and optimization solutions for service organizations of all sizes. This suite of products delivers solutions for every step in the service chain including planning, execution and analysis. Its patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
Edited by Tammy Wolf