Workforce Management Feature Article
January 10, 2008
Workforce Management Solutions Provider Left Bank Solutions Inc. Changes its Name to Monet Software Inc.
By Patrick Barnard, Group Managing Editor, TMCnet
The Monet Workforce Management System is an affordable and easy-to-use WFM solution that automates the process of forecasting call volumes and agent scheduling. With this powerful solution, organizations can improve customer services levels, gain efficiencies and reduce operational costs. The company offers this solution as both an on-premise and hosted solution. The hosted version, called Monet WFM OnDemand, enables call center employees to access all features from anywhere in the world and from nearly any operating system.
Last February the company released its Monet WFM Live offering, a multi-tenant, pure Web-based WFM solution available for both Software as a Service (SaaS (News - Alert)) and on-premise deployments. Based on Monet WFM OnDemand, the solution gives organizations yet another alternative to premise-based systems, which require a much larger up front capital investment.
This pure Web-based WFM solution features all the functionality of the Monet WFM solution, along with additional advantages including a new multitenant architecture platform and ease of integration with existing systems. Its main advantage is that there is no longer a need for organizations to have dedicated equipment or software licenses at each location. The software is available on a subscription or pay-as-you-go basis, thus it is analogous to a utility. With this type of service, the service provider (Monet) takes on all the maintenance and troubleshooting of the system, thus freeing up valuable IT staff to work on more important, internal aspects of running the business. It also greatly simplifies expenditure reporting, in that the cost of the service can now be presented as a recurring line item in an organization’s monthly operating budget. Yet another huge advantage is that customers get updates automatically – and when new versions of the software come out, they can quickly adopt those, or even try them out on a trial basis.
“The Monet suite of software products represents innovative and affordable technology solutions that are increasingly becoming the standard among forward-looking small- and medium-sized contact centers,” said Charles Ciarlo, Monet Software’s president and CEO, in a press release. “We are effectively leveraging the success of the product and brand to put a new face on the company, while continuing to deliver the world-class workforce management solutions our customers rely on to optimize their contact center operations.”
The name change is effective immediately, and all future business will be conducted with the new name.
Monet Software last made news on TMCnet in November when it announced that Callfinity (News - Alert), which provides telecommunications software and systems to enterprises and service providers, had selected the Monet Workforce Management System as its certified and approved WFM solution to meet the forecasting and scheduling needs of existing and prospective customers. In addition the two companies launched a joint-effort marketing campaign informing their respective customers about the announcement.
For more information about Monet Software and its products, visit www.monetsoftware.com.
Patrick Barnard is Assignment Editor for TMCnet and Associate Editor for Customer Interaction Solutions magazine. To see more of his articles, please visit Patrick Barnard’s columnist page.
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