Workforce Management Feature Article
January 18, 2011
Monet's Workforce Management Software Recognized by CIS
By Chris DiMarco, TMCnet Managing Editor
Workforce management software allows supervisors in all industries an increased vision of staff scheduling needs and valuable intelligence to strategize with. Monet’s hosted solutions not only offer increased visibility of schedule adherence, they do so from the cloud. This eliminates the need for premise based maintenance and allows software to be continuously and effectively updated.
The combination of a hosted solution and a capable WFM suite has earned Monet yet another Customer Interaction Solution Magazine award for 2010. This is the 3rd award the company has received with the magazine.
“We are very excited that Monet WFM Live has been recognized as Product of the Year for exceptional innovation by TMC’s (News - Alert) Customer Interaction Solutions Magazine,” said Chuck Ciarlo, CEO at Monet Software. “Winning this prestigious award for the 3rd time is a validation of our commitment to helping call centers to rapidly and affordably optimize their workforce and overall service operation.”
In call centers, staffing accounts for a large majority of the money spent. With the call-forecasting employee-scheduling solution and ACD integration that Monet’s WFM offers any call center can be made more efficient while saving a considerable amount in the process.
“Monet Software received a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Monet WFM Live has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani (News - Alert), CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Monet Software has earned its place with this distinguished honor.”
The potential ROI of workforce management software can recoup cost from the already razor thin margin between overhead and revenue. With Monet, potential customers get an award winning cloud based utility with a host of solutions right out of the box.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco