Workforce Management Feature Article
October 15, 2007
Avaya and ObjectTel Introduce New Railway Communications Network
By Brian Solomon, TMCnet Web Editor
Formed via a merger of the Burlington Northern and Santa Fe railroads, BNSF runs one of the most expansive North American rail networks. When they merged, both companies had their own dedicated network for keeping in touch with the crews who serviced the trains and tracks. But proprietary technology meant that the systems would be unable to interoperate.
A new, highly scalable, interoperable, mission-critical, CLASSONE Dispatch radio-to-telephone solution now joins radio traffic with voice and data traffic on a single, high-reliability network infrastructure that can be easily scaled to meet the future needs of BNSF.
With radio calls treated the same as ordinary phone calls, any phone on the network can dial any radio, and vice versa. Dispatchers responsible for coordinating field maintenance operations and moving trains now have new capabilities for working more effectively and efficiently.
To ensure continuity of operations in the event of a disaster, dispatchers and other personnel can dial into BNSF’s converged network from any phone, at any location to communicate securely with trains and track-side workers alike. In the event of an outage, calls roll seamlessly to disaster recovery sites or backup servers so critical calls won’t be dropped.