One of the biggest operating expenses in contact centers of any size is the monthly phone bill. Making calls all day long can rack up a serious list of charges, especially for calls made across the country. Even if businesses choose a plan that includes unlimited nationwide calling for their phones, chances are that these costs are still quite exorbitant. However, by switching to a voice over Internet Protocol (VoIP) phone system, sales teams can reduce monthly bills by 50 percent or more.
Instead of relying on traditional copper-wire-based phone lines, VoIP sends calls over the Internet by translating the old-fashioned analog phone signal to a Web-friendly digital one. These signals are then compressed into hyper-efficient bits of data, which take up far less bandwidth than analog ones do. As a result, VoIP uses far less infrastructure than a plain old telephone system (POTS) does, and thus the costs are also much lower.
VoIP phone systems offer much more than just being lower priced. In fact, not only do most VoIP providers offer advanced calling features for free with their service, but VoIP calls also tend to have a higher audio quality than POTS calls do. This is because VoIP calls are always routed through some form of an IP-PBX (News - Alert), such as the ZYCOO CooVox-U20. This solution is a next-generation smart IP PBX system designed and optimized for modern business telecommunication needs. As such, the CooVox-U20 is not only affordable, but is also a scalable, interoperable, secure and reliable solution. It provides traditional PBX functions such as automated attendant and voicemail, as well as more advanced features, including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voice mail to email), and many more features.
A PBX (short for Private Branch Exchange) typically includes automated attendants and voicemail features, but the digital nature of the device also lends itself to features (such as those mentioned above) that have become much easier in the Internet age. VoIP calls also tend to have higher audio quality because digital encryption means that higher quality files can be stored and transmitted – however, it is worth noting that quality is largely dependent on the Internet speed available to the sales team.
All in all, businesses that opt for a VoIP service and accompanying IP PBX such as the CooVox-U20 will find that their operations are easier to maintain, more technologically advanced and easily adaptable, and provide a higher quality of service for a fraction of the price of legacy phone systems.
Edited by Alisen Downey