If you’ve been paying any attention to the telecommunications industry, you know that voice over IP is expanding. Just this week, a report released by Frost & Sullivan (News - Alert) revealed that the market earned approximately $2.83 billion in revenue last year. What’s more, this number is expected to reach $9.35 billion in 2019. Clearly, businesses of all sizes are replacing their legacy telephony platforms with VoIP systems in droves.
“The broad acceptance of Internet protocol (IP)-based communications within enterprises is fueling the North American voice over IP (VoIP) access and session initiation protocol (SIP) trunking market,” Frost & Sullivan explains. “The advanced capabilities VoIP and SIP trunking provide to customers over traditional voice services drive much of the uptake.”
Of course, it’s not always easy for a business to simply do away with its existing infrastructure, especially for medium to large companies, which have likely invested quite a bit of money in their analog PSTN systems. Regardless of VoIP’s low costs, such a wholesale swap could seriously disrupt operations if not done carefully, and business owners may be hesitant to forgo all the equipment they’ve already spent good money on. Sunk cost fallacy aside, this may be keeping businesses away from an IP-based telephony system.
Fortunately, there are options out there that can ease the transition for such organizations. The soon-to-be-released CooVox-U60 IP Phone (News - Alert) System from Zycoo is designed specifically for medium and large companies wanting to maintain several PSTN lines or that have several analog phones in use.
The U60 is the latest member of Zycoo’s CooVox series of IP PBX (News - Alert) appliances, which recently won TMC’s “Best SMB Solution” award at ITEXPO (News - Alert) last month. The new solution most closely resembles the U100, except it includes support for up to 24 analog ports and lifeline PSTN pass-through. It is ideal for businesses with up to 200 extensions and can handle up to 80 concurrent calls.
This way, companies can maintain whatever PSTN lines they require while still being able to take advantage of advanced IP-PBX features, including automated attendant, voicemail, remote extensions, remote office connections, conference bridging, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voicemail to email), and more.
Edited by Alisen Downey