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April 01, 2010

VoipSwitch: Benefits of the CallShop Module

By David Sims, TMCnet Contributing Editor

The CallShop module offered by VoipSwitch is a server side callshop listener integrated in the VoipSwitch main application that uses a Web flash interface, and displays call status in real-time.

According to company officials, it’s intended for callshops or, “facilities where a customer can step in and make international phone calls.”

In addition, company officials noted that the phones are usually installed in cabins, or booths and after making a call or many calls, the customer comes to the cash desk where receives a bill for made connections.

With their offering, VoipSwitch officials say, regular phones are replaced by VoIP clients “which can be, for example, multiple lines FXS gateways, SIP/h323 IP phones – adapters – or even softphones installed on personal computers, such as in Internet cafes.”

The whole communication is carried out over VoIP directly between the endpoints in callshop and VoipSwitch.

Voipswitch itself is a software platform allowing for rapid VoIP services roll-out and contains all necessary elements required in an implementation of various VoIP services.

According to VoIP News (News - Alert), such callshop packages are popularamong “new entrepreneurs who would like to get into the industry of Voice Over IP without hefty investment costs and complicated set-up and maintenance processes.”

They’re also popular among existing Internet café owners looking to expand their customer base by using their current infrastructure to offer additional services, VoIP News says, adding that “traditional PSTN CallShop owners wanting to reduce costs and boost profits by simply 'switching' or upgrading to VoIP-based systems” like them too.

And they’re used by carriers who would like to increase their wholesale traffic and enlist more customers by offering hosted CallShop services.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

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