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July 23, 2009

Voipswitch Facilitating Rapid VoIP Roll Out

By Tim Gray, TMCnet Web Editor


While the Voipswitch software platform has been designed to allow for rapid VoIP roll out, it also contains those elements required for the implementation of various VoIP services.
 
Voipswitch, from London-based applications development Voiceserve Inc., is a custom modular all-in-one VoIP management platform licensing solution for resellers delivering VoIP airtime minutes bundled with features including virtual numbers, direct dial, Web callback, call forwarding, IP-PBX (News - Alert) and mobile softphone technology. Voiceserve recently won a 2009 NGN Leadership Award from NGN Magazine, a TMC (News - Alert) publication.
 
The VoIP platform solutions designed to help operators deliver secure services that are fully interoperable with other IP telephony standards and systems. It contains all the necessary elements required for successful implementation with multiple VoIP modules and features beneficiary to both the consumer and supplier.
 
Features include: scalable softswitch with integrated billing; Class 5 features with a calling card platform with IP IVR including pin or pinless scenarios; a callback solution supporting all types of triggering methods, for example, SMS, missed call, Web call back, and a Web callshop interface, according to the company.
 
In addition it provides a Web self-care portal for end users and support for Online payments; SMS features for both wholesale and retail services, using http, SIP and SMPP protocols; Mobile SIP for Symbian (News - Alert), Windows Mobile and Iphone users. All features are integrated with VoIP tunneling.
 
The platform is designed for: Wholesale termination carriers; Retail internet telephone service providers: Internet providers including WiFi and WiMAX (News - Alert) operators extending their offer by adding VoIP; Cable TV networks; incumbent telecoms and GSM providers. 
 
Chris Oglaza, CTO of Voiceserve, said customers can make money on range of services starting with wholesale voice and SMS termination, through calling cards (phone to phone) and all types of callback (ANI, PIN, DID, SMS, Web), to the services offering full replacement of traditional phones, including broadband phone calling, which enables users to benefit from 5 class services.
 
In addition, Internet Telephony (News - Alert) Service Providers can enhance their offer by adding softphone/communicator with SIP, instant messenger and other  functionalities, according to Voiceserve. 

All services can be offered through resellers who can manage their end-users accounts, rates sheets, see reports, active calls and more via web interface. 

The Main Characteristics of the Platform

  • Switching 
    Carrier-grade softswitch Gatekeeper, registrar and proxy functionality SIP and H323 protocol support Protocols transparent conversion Network protection capabilities Advanced routing Single entry point into VoIP infrastructure Flexible proxy methods    
  • Billing 
    Various authentication methods Prepaid/postpaid accounts Robust engine fully integration with the softswitch Cooperation with MySQL or MSSQL      
  • Management interface 
    Real-time traffic and system’s
    performance monitor Windows graphical interface Web-based interface       
  • Web interface for end-users 
    Customizable customer self care web interface Admin section with embedded html editors Ready to use design templatesCDRs, payments, invoices, address book, user’s profile and others Sending SMS, Web callback     
  • IP IVR (Phone to Phone calling cards module) 
  • Customizable IVR scenarios (XML)Ready to use templates Caller ID recognition One or two stage calling procedures Support for DIDs as access numbers      
  • Softphones – Vippie! and Siplink 
    Based on SIP protocol Proprietary VOIP tunnel technology - making/receiving calls even behind VoIP blockades Fully integration with the web interface Quick access to voicemail Sending SMS Instant messaging - chat, presence, file transfer Address book shared with the Web Portal interface    
  • Callback 
    Authentication by caller ID or PIN Various methods of realizing callback Support for DIDs as callback service numbersSMS and Web triggered callback Embedded IVR system      
  • Resellers system (VSR) 
    Multilevel structure Web-based comprehensive interface Support for multi-currency Customizable web interface for end-users Integration with the E-Shop     
  • Callshop
    Real-time monitoring and billing Booths visualisation Standalone and web based versions invoicing       
  • E-Shop 
    Various payments processors Credit cards, paypal, moneybookers Automatic sign-up procedure Recharge, also by vouchers/PINs Basket for selling products online     
  • SMS module 
    Support for http, SIP and SMPP protocols Extended routing plan with support for multiple SMS providers Integrated with the softphone and the end-users web interface Support for wholesale SMS traffic      
  • Single platform solution Rapid Service Rollout Pre-configured templates Scalability - phased investment Quick, flexible reporting Open database architecture allowing for extended reporting functions and use of external scripts    

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.





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