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July 16, 2009

DIDXchange and Voipswitch Partner for Worldwide Virtual Presence

By Tim Gray, TMCnet Web Editor

As the direct inward dialing market continues to expand, casting a wider net beyond the traditional PSTN space by providing the ability to connect SIP, instant messengers and social community portals, more and more companies are dialing up the service.
While DID provider has been integrated with Voipswitch software for several years, recently both companies completed work on enhancing the compatibility by adding new features supported in the new DIDx API. 
The API is designed according to pre-selected categories, automated purchase, and automated provision of DID among DIDX buyer, DIDX, and DIDX seller in an online marketplace model, according to the company.
Voipswitch’s users are now able to order the phone numbers online from more than 90 nations worldwide, and decide how many channels are needed. In addition, they now can select a particular phone number from the available pool of numbers.
The DIDX platform, operated by Super Technologies, enables users to sell and/or to purchase the DID phone numbers of any nation in the world. In 2005, with the launch of the company’s many international services, Super Technologies saw the need for an international provider or exchange of DID number. There was none. Thus, DIDX was created.
London-based Voiceserve’s VoipSwitch is a custom modular all-in-one VoIP management platform licensing solution for resellers delivering VoIP airtime minutes bundled with features including virtual numbers, direct dial, Web callback, call forwarding, IP-PBX (News - Alert) and mobile softphone technology. Voiceserve recently won a 2009 NGN Leadership Award from NGN Magazine, a TMC (News - Alert) publication.
“Virtual presence is a must have for business customers who need to be local in different cities without the expense of a physical presence," said Chris Oglaza, CTO of Voipswitch. "They receive the calls on their SIP equipment to ring to their PBX, PSTN, or cell phone on data side. Voipswitch's IP-PBX hosted platform in connection with DIDXchange (News - Alert) makes this seamless."
The completion of interoperability process – including Voipswitch’s with IP-PBX and Vippie Mobile Softphone combined with and DIDXchange – is expected to promote local presence for Voipswitch product customers, according to Oglaza.
Rehan Ahmed, CEO of Super Technologies, Inc., said the Voipswitch IP-PBX enables corporate clients with a PBX account to add extensions for sub-accounts. The administrator can order phone numbers from around the world with the desired number of channels.

"The SMBs and SMEs will start receiving calls from international areas like a local call, a big savings to the Voipswitch business clients and to their customers. Plus there is immense flexibility in that any phone number's ring to (also known as forwarding) can be changed any time to the PBX, mobile, landline, voicemail, and more," Ahmed said.
How it works: Entrepreneurs can now provide calling card services with the Voipswitch solution by offering a PIN and authentication Caller ID (ANI) to the user. The ITSPs eliminate the need to invest in expensive equipment to establish an access number with the right number of channels, according to
The new startups or individuals wanting to switch to the VoIP service of calling card business, can add the numbers on their Voipswitch solution and assign them to selected IVR scenarios.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.

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