Empirix Inc., a provider of service quality assurance solutions for new IP communications, says it has extended its global reach and expects to continue its momentum by signing new customers and partners with the launch of multiple product offerings.
The Bedford, Massachusetts-based Empirix (News - Alert) specializes in helping organizations adopt complex communications solutions, counts planning, assessment, and development; focused testing during roll-out; and on-going contact center testing and monitoring as part of its technology lifecycle.
Since 1992, Empirix’s Hammer testing and monitoring solutions have helped Network Equipment Manufacturers (NEMs), Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified Communications IP Contact Centers, VoIP, NGN, and IMS-based networks.
In addition, the company says it will expand the company’s management team.
The company’s growth, innovation and continued leadership positions Empirix to thrive in the evolving service quality assurance market in the coming year, according to John D’Anna, president and CEO, Empirix.
“Despite the challenging economic times, Empirix continues to gain market share in the competitive quality assurance market. Our customers realize that a small investment in Empirix enables them to offer improved services to end-users, which positively affects their bottom line,” said D’Anna.
Over the past year the company has made significant inroads into the European and Latin American markets, as well as North America, and built its position as the leader in the network testing and monitoring space.
“We recently expanded our management team to place a strong focus on the unique issues faced by our enterprise, service provider and network equipment manufacturer customers. Empirix is committed to providing the most comprehensive and reliable service quality assurance solutions and to continue this momentum in the coming year,” said D’Anna.
D’Anna says Empirix reached several significant milestones that further extend the company's leadership in the market. These include:
For starters, Empirix introduced a number of products––all relying on the patented Empirix Hammer technology.
Empirix recenty ramped up its Hammer testing line with the introduction today of the Hammer Edge, an intelligent, high performance realistic behavior emulation tool geared toward optimizing services and products for IP communications networks.
With this latest product, the service quality assurance solutions for IP communications companies is now offering network equipment manufacturers, service providers and large enterprises the ability to emulate complex, unpredictable user behavior and multidimensional data traffic during the pre-deployment phase.
In addition, Empirix upgraded Hammer G5 to include video quality scoring and metrics, SIP I/T protocol support, expanded G5 load test capacity to 32K endpoints for SIP signaling-only scenarios and expanded feature test capacity to 500 endpoints.
Customers and Strategic Partners: Empirix’s customer and partner base increased over the last year to now include:
*Ditech Networks—Ditech Networks selected Empirix’s Hammer test solution to verify Voice-over-IP (VoIP) capabilities of the Ditech Networks’ Packet Voice Processor (News - Alert) (PVP).
*Sonus Networks—Sonus Networks selected Hammer Edge to easily emulate realistic scenarios with limited time and resources by using a multiservice testing tool.
* Unitymedia (News - Alert)—Based in Germany, Unitymedia is the second largest German provider of media and communication services via broadband and triple play services. Unitymedia selected Hammer XMS to monitor its VoIP network ensuring the highest quality telephony service to its residential and business customers.
* Manx Telecom selected Empirix’s Hammer XMS system to provide service quality assurance for its new IMS network.
* Empirix and JDSU teamed this past year, bringing together JDSU’s (News - Alert) service assurance platform, NetComplete, with Empirix’s Hammer XMS. The combined technologies form a complete solution for content traffic and signaling-layer monitoring.
* Another partnering saw Empirix join with RCM, a provider of outsourced sales channel support, to extend Empirix's own direct sales force by selling the company’s Hammer Technology Service Assurance and Lab Solutions to service providers and network equipment manufacturers in North America. RCM founder Larry Albertson brings 30+ years of experience working with the world’s largest service providers and network equipment manufacturers to help grow Empirix’s channel team in North America.
* Empirix also joined ECTA (the European Competitive Telecommunications Association) to help operators better understand and address the challenges of service quality assurance in order to meet both regulatory requirements and their own service standards.
Empirix also expanded its management team by appointing Fred Sammartino as vice president of marketing and product management for the company’s Service Assurance business unit, which is focused on meeting the quality assurance needs of service providers. In this role, Sammartino will assist in extending the global reach of the business unit.
Timothy Moynihan was appointed as vice president of marketing for the Contact Center Solutions business unit, which is focused on providing contact center assurance solutions for enterprise customers. In this role, he will be responsible for strategic business planning and product revenue growth strategies. Together, Sammartino and Moynihan bring a wealth of industry experience to the Empirix management team that will enable the company to continue to achieve strategic goals.
Bob Eaton (News - Alert) was named the director of international business development, responsible for increasing Empirix’s global reach in CALA, Australia, Asia and India. Empirix has also expanded into the Latin American market by opening an office and hiring Manfred Steube and Christian Steube to manage the territory.
Empirix was the recipient of a number of awards, providing further proof of the company’s innovative technology and service quality assurance solutions. Industry awards include:
* CIS Magazine’s 2008 Product of the Year Award
* Frost & Sullivan’s 2009 Global VoIP Test & Monitoring Equipment Market Leadership of the Year Award
* TMCnet’s 2009 NGN Leadership Award for Empirix’s Hammer G5
* Everything Channel’s 2009 var500, North America’s Top 500 Technology Integrators
* TMCnet’s Customer Interaction Solutions 2009 Lab Innovation Award for Empirix’s Hammer Edge
Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Tim’s articles, please visit his columnist page.Edited by Tim Gray