Dealing with hybrid systems can be a blessing and a curse. For support teams – they are not only tasked with continuing to manage and use something that’s still on premises but they also have something that’s running in the cloud which has its own interface and management system to cope with.
How do we best deal with these silos?
Gary Audin, who is a communications expert and the president of Delphi (News - Alert) Inc., recently hosted an Educast that looked at the ways to solve problems with the hybrid UC&C service equation.
Audin was joined by Perri King, who is the director of product management at Tone Software (News - Alert) for the informational podcast.
Add to all of this the need to have real-time analytics today to see issues as they happen, rather than trying to fix them later – and the situation is compounded.
Businesses today are taking advantage of the ability to have UC solutions hosted in the cloud. It’s creating a more customized solution for each business and its making it easier to maintain and add new services as needed.
It’s not all sunshine and rainbows though. There is a lot involved –especially with a hybrid deployment for support and operations teams who must now monitor and ensure functionality is ongoing.
The network too is under new constraints to deliver all of these services and do so without fail. Fine tuning is constant and managing multiple domains is necessary for a successful UC solution.
ReliaTel helps, King notes, because it provides comprehensive UC monitoring, management and optimization as well as performance reporting, diagnostics and deep analytics. Not only that, but the product is offered by Tone Software, a company that’s been innovating for over 40 years and offers 24X7X365 support.
“ReliaTel's management is broad and deep. Delivering that visibility and control needed for this hybrid architecture to ensure service levels. It also helps improve quality and performance – reducing service issues and driving a higher UC adoption and ROI.”
Hear more in the video below.
Edited by Alicia Young