Unified communications and the cloud go hand in hand in creating a perfect environment for communications today. Delivered properly, the two technologies have the potential to drive ROI and improvements across the board.
Tone Software (News - Alert), well known for its strategic monitoring and management solutions for unified communications and collaboration (UC&C) recently introduced the ReliaTel as a Service Cloud UC&C Management offering.
With this offering it’s possible to have secure, cloud-hosted management and deep visibility and quality control of Avaya (News - Alert) Aura, IP Office and Cisco UC Manager architectures. Since the offering it cloud-based it can reduce overhead and offers rapid deployment.
Perry King, Director of Product Management for Tone Software commented on the new release saying, “Through ReliaTel as a Service, UC teams gain a highly scalable, efficient, and cost effective methodology to manage their UC&C ecosystem, with all the convenience and economies that cloud delivery provides.”
King recently sat down with TelecomReseller for a podcast where he explained how the company is able to use the offering to deliver information for Avaya users regardless it hey are using the cloud or on premises and its other benefits.
“By making it an ‘as a service’ model, it helps limit the barrier to entry and limits the capital expenditure in order to actually provide a monitoring service or client via the reseller servicing their customer, or enterprise customers that want to have a monitoring solution,” King noted.
For users, there really isn’t a noticeable difference to having the offering as a service. What it mainly does is take away the added overhead that would exist had the offering been deployed in office King said.
“What we’re doing is standing up the service on an AWS platform and Tone Software is managing that environment and providing the infrastructure for managed service provider or the reseller so they don’t have to ‘stand it up’ and make sure the environment is working well for them.”