Unified Communications (News - Alert) as a Service, better known by the acronym UCaaS, is having its moment in the sun, and rightly so. A recent blog post by Tone Software (News - Alert), a high technology software development firm specializing in global business, telecommunications, and IT infrastructure management solutions, looked at the growth of this technology and identified ways to manage it.
“Unified Communications is quickly moving to a ‘per-seat, per-month’ consumptive cloud and hybrid model, where barriers to entry and adoption are low — and the perceived value of ‘pay-for-use’ is high,” the blog notes. “This shift to a UC-as-a-Service (UCaaS) consumptive model has broad implications for Managed Service Providers (MSPs) competing in this growing sweet spot.”
The piece goes on to advise that successful MSPs must embrace significant shifts in their business that will impact service delivery, operational support, and service practice strategies. “While the cloud changes the way voice, collaboration, and communication services are delivered, MSPs must continue to provide seamless accessibility and near flawless quality to their clients consuming these cloud-based UC and collaboration offerings,” it suggests.
One way to do that is to address the evolving UC service delivery challenges facing today’s MSPs with the ReliaTel UC Service assurance solution from Tone Software.
“ReliaTel is the strategic technology of choice for MSPs looking for a competitive edge in a marketplace that demands an optimized mix of service, price, quality and ability to deliver service to customers in the consumptive, utility style of cloud-based UC,” the company says.
How so? “ReliaTel transforms service delivery through an integrated, single pane of glass portal that includes the revolutionary Visual360™ real-time graphical view of the UC environment,” the blog points out. Through ReliaTel Visual360, MSP service delivery teams can gain real-time quality analytics, performance metrics, CDR, traffic and capacity data, all of which is correlated and integrated into one real-time graphical view for every client, as well as the UCaaS ecosystem as a whole.
The result is that service provider teams will have the visual intelligence necessary to not only ensure client SLAs in today’s cloud-based, consumptive UC world, but also gain considerable competitive advantages to gain new clients, and retain hard-won existing clients.
Edited by Kyle Piscioniere