There are more companies now accessing their IT services in the cloud, and as the numbers increase, those companies need to monitor their cloud solutions. The NETSCOUT TrueView Live platform now provides synthetic VoIP testing to resolve issues by proactively tracking hosted and on premises VoIP services to eliminate poor call experiences.
According to an infographic released by NETSCOUT, more than 78 percent of all workloads will be processed by cloud data centers, and cloud workloads are expected to triple on average per user until 2018. For enterprises, this means their IT is now more responsible for the end user’s experience no matter where the service resides. And with more than 75 percent of Fortune 500 companies having incorporated cloud based services and Software as a Service (SaaS (News - Alert)) applications into their operations, they need solutions like TrueView Live to see what is taking place at all times.
For network managers and telecom administrators with Voice over Internet Protocol (VoIP) services in place, TrueView Live provides a comprehensive monitoring platform for their cloud solutions, including SaaS, on site and hybrid applications with synthetic testing. It measures the quality and availability of their VoIP service with a dashboard that delivers the testing results at any time.
Managers can check to see if they can make a call and confirm the quality of the call from their SIP-based VOIP systems. By setting up network pulses that act as a phone to place a call, TrueLive plays music so the system can measure Mean Opinion Score (MOS), loss, latency, and jitter. Managers can set up the test they would like to conduct, and the MOS results are delivered in a dashboard with performance graphs and alerts.
"Like so many of today's applications, VoIP can be deployed on premise or hosted in a hybrid environment. Regardless of how it is deployed in the network, VoIP calling needs to work flawlessly for all enterprise users, all of the time. TruView Live gives IT managers the tools they need to identify and resolve potential issues before they even affect the user," said Daryle DeBalski, vice president and general manager of the Fluke Networks (News - Alert) Enterprise business unit at NETSCOUT.
As the adoption of VoIP communications continues to grow globally in enterprise deployments, they want to ensure the quality of experience for the end user is always consistent. Identifying the lapses or gaps can be challenging, with TrueView Live cloud-based network monitoring service, they can be detected quickly and resolved before it affects the service.
Edited by Kyle Piscioniere