Effective communications in today’s business environment mean being accessible at all times when customers, partners and vendors are trying to get in touch with you. And while traditional landline phones have served their purpose, they are limited when it comes to the flexibility IP telephony delivers.
With that in mind, Australia's Anahata Technologies announced it is migrating its service desk telephony to a Voice over Internet Protocol (VoIP) system so it can better address customer support services.
Anahata Technologies has presence in Melbourne and Perth, and it specializes in providing custom built software applications. It develops solutions for business process improvement, mobile application, ecommerce, enterprise software, embedded and cloud development along with IT staff provisioning.
In an industry in which interactions with the customer are constant in order to revise the different software development the company creates, Anahata will now have a telephony system that will allow it to be always available no matter how its customers choose to get in touch with it.
According to the company, “This upgrade will not only allow customers to have a dedicated support number, it also helps in direct extension dialing. This VoIP upgrade utilizes call forwarding rules and will help professionals in ensuring their attendance out of standard business hours. Moreover, this advancement can also assist the company's experts in quickly responding to voicemail messages and faxes back to email systems.”
The move to VoIP by businesses has now become a must for organizations that don’t want to be limited with traditional phone systems. The work environment requires the flexibility and scalability VoIP provides to integrate mobile, conferencing, collaborative and remote work, and the different unified communications solutions available in the market place.
The customer service use for VoIP gives businesses an affordable solution without the expense of deploying a call center. While not every organization can afford a call center, with VoIP the employees a company has can be used more efficiently to address customer service issues.
A VoIP system lets employees be available 24/7 with low-cost call backs to deliver that personal touch with a local number. This means employees can answer calls no matter where they are so all calls can be answered until the call center becomes an option.
In addition to the flexibility, lower cost and easy deployment, VoIP is a technology that can increase the overall productivity of a business. Employees can carry out multiple tasks and communicate with their customers and colleagues through virtual meetings and share information by attaching documents.
A company representative said, “With this upgrade, we will now be able to easily resolve the issues of our customers regarding software application development and usage."
Edited by Rory J. Thompson