It’s nice to live in an era when the smaller businesses don’t have to miss out on opportunities because of smaller cash reserves. Before technology was more affordable, only major corporations were able to take advantage of the latest solutions to run things more efficiently. With communication costs significantly reduced from the POTS days, it’s no wonder everyone is getting on the VoIP bandwagon to give business a big boost.
VoIP, a technology that isn’t brand new, can reap many benefits for the small and big businesses out there. The most important benefit of VoIP technology is its cost efficiency, which in turn adds to the savings of consumers and companies using it. Generally, it can save almost half of the traditional phone bills, and sometimes more. For small organizations, the savings can translate into a lot.
In addition to home offices, VoIP is available on current smartphones and other mobile devices so small businesses can save on overhead and ditch the rented office. VoIP expands the call cost advantages of a VoIP business phone system to the mobile handset. Staff can make calls from their mobile phone as if they were sitting at a traditional workstation without incurring excess mobile charges. For certain businesses, this might mean being able to ditch having an office altogether.
VoIP enables a range of applications not previously made available, such as the multimedia contact center and integrated Web and audio conferencing. Converged applications such as UC can take advantage of VoIP and enable companies to not only increase revenue and decrease costs, but enhance productivity and improve customer service.
The transition from the traditional public switched telephone network (PSTN) to voice over Internet protocol (VoIP) is inevitable, and a good thing. For smaller businesses, VoIP can be invaluable.
The demand for affordable, feature-rich IP phone systems will continue to increase as businesses look to streamline communications, improve collaboration, and support mobility, all while saving a buck.
Edited by Rory J. Thompson