Companies worldwide are accommodating to the proliferation of the VoIP and unified communications (UC) markets today. Australia-based Integrated Research (News - Alert) (IR), a provider of high-definition performance monitoring, diagnostics and reporting software for communications, payments and IT infrastructure, is certainly no exception. Today, the company revealed that its market-leading Prognosis VoIP Monitor 4 solution now incorporates integrated voice quality monitoring for both Microsoft Lync and Cisco Unified Communications Manager, as well as boasts continued Avaya voice quality management.
Prognosis (News - Alert) VoIP Monitor touts multivendor capabilities that enable businesses with up to 5,000 phones to manage voice quality across Avaya, Microsoft Lync and Cisco, which ultimately ensures improved call quality, reliability and immediately strong issue resolution.
By adding multivendor support that seamlessly works with the company’s enterprise-level performance management solution, companies of any size will enjoy being able to manage UC applications and devices, in addition to voice quality across multiple vendors and technologies.
Furthermore, Prognosis VoIP Monitor 4 comes fully equipped with a custom-built native iOS App – Prognosis First Responder – as a result of the changing multivendor and bring your own device (BYOD) workplace trends.
Integrated Research CEO, Mark Brayan, explained how “Microsoft (News - Alert) Lync is inherently multivendor, as it uses hardware and software from other vendors. We have taken the best of our existing product, embraced state of the art technologies and created world-class unified voice quality monitoring for Avaya, Microsoft Lync and Cisco (News - Alert).”
John Dunne, general manager, Products and Alliances, also added, “As we’ve had over 12 years of extensive experience in managing VoIP, users don’t need to create any monitoring or alert conditions, they’re all there right out of the box – across multiple vendors. Unlike probe-based solutions network managers don’t have to interfere with existing network structure or security; and with minimal set up Prognosis VoIP Monitor eases Lync integration into existing VoIP environments.”
Edited by Rachel Ramsey