If you’re looking for a graphical view of both granular and aggregated performance metrics and Key Performance Indicators in your VoIP, PBX (News - Alert), IP Voice, and IT network infrastructure, then you’ll probably want to check out Tone Software’s ReliaTel Performance Dashboard.
It’s known for delivering the kind of performance where management, operations, and network staff have continuous visibility into voice network and infrastructure metrics such as VoIP call quality, traffic, and capacity trends, VoIP network performance and response analysis, and application performance thresholds, response analysis and availability.
The way the voice management tool works is that real-time performance metrics are analyzed based on threshold ranges customized by the user if desired, and continuously presented with multi-zoned gauges. This approach lets it reflect optimum, cautionary, and critical performance levels.
A pretty wide range of performance metrics are analyzed and presented, including the key ones such as grade of service, delay, jitter, latency, MOS / MOS score and memory usage, errors, free memory and all relevant disk metrics, as well as temperature, humidity, sensor status and contact closures.
One of the stronger selling points of the dashboard is the fact that it’s fully secure, restricting users’ view to only those components and systems they are authorized to view.
Wondering how you can gather intelligence about the performance of your converged voice and data communications? How about what capacity you need now and in the future? A couple weeks ago TMCnet reported that these are all valid concerns, especially as VoIP expands in the IT field.
Officials at Tone Software (News - Alert), a provider of voice management products, say that the company can help provide answers to these and other concerns, especially since the product is made with a “range of global and granular performance and capacity metrics across disparate systems and technology silos.”
In fact, ReliaTel – its flagship offering – is engineered to provide such things as real visibility into current performance levels measured against business-specific operational metrics and established performance thresholds, company officials say, as well as “early indicators of performance problems developing at the individual element level as well as the aggregated operational level across the entire infrastructure.”
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David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.Edited by Rich Steeves