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VoIP Switch - Enterprise is Waking Up to the Value of VoIP

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Enterprise is Waking Up to the Value of VoIP

 
March 05, 2015

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By TMCnet Staff,
 


The headlines mostly go to smartphones, but cellular calling is not the only digital calling to displace traditional telephone landlines. At the same time cellular is eating into the landline pie, so too is voice-over-IP (VoIP).

While it is obvious why analog landlines are going the way of the dinosaurs, some may wonder why VoIP is in the picture given the power and prevalence of mobile phones.

There are a few reasons, actually.

First, VoIP is a company asset and not something that leaves with an employee. Bring-your-own-device (BYOD) policies are great for enabling employees to use their own familiar equipment at work to get things done, but there’s still a place for enterprise-owned phones that can be monitored and transferred to other staff when needed.


VoIP is more portable than mobile phones, too, making that a second reason for adoption. While smartphones untether workers from their desks, there still is the issue of cellular coverage and battery life. Coverage is improving, and we’re learning to charge our phones every night before the start of work. But still there are times when smartphone calling is not possible.

This is not the case with VoIP, where any place with an Internet connection is a place where calling can occur. VoIP calling can happen in the office or from a worker’s smartphone, but it also can happen at home or in a hotel. No matter the location, pretty much VoIP follows. This gives it greater mobility than mobile phones.

A third important reason for VoIP in the enterprise, however, is the features. Unlike analog phones or even smartphones, VoIP brings the goods when it comes to calling functionality.

This functionality, often bundled for free with VoIP plans, can include basic features such as voicemail, conferencing and call forwarding. But it also often comes with more advanced functionality such as simultaneous ringing, call hunting, and interactive voice response. Need an auto attendant, for instance? Yeah, VoIP will take you there.

It does this at a low cost, too, since VoIP does not require a dedicated copper wire like analog calling, or cellular minutes like smartphone calling. Some estimates put the cost savings at 90 percent over its analog counterparts.

Smartphones get the lion’s share of the headlines, but calling is as much about VoIP in 2015 as cellular calling.



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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers
Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it � Balance and Credit Limit.

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Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

View More





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