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VoIP Switch - Legacy Phone Systems May Be Holding Back Your Small Business

December 05, 2014


No matter what size your business may be, chances are if you’re growing and expanding, then you’ve outgrown your phone system. You might not even be aware of it, but the limited capabilities of traditional legacy phone systems could very well be holding you back, while VoIP systems can help your business soar.

WhaTech recently spoke to Leigh Schmid, director of Australian VoIP provider My Business Voice, about small businesses that haven’t made the switch to VoIP-based telephony. According to Schmid, many of these businesses have outgrown the basic services their traditional phone systems offer and are actually being limited by high costs and a lack of next-generation features.

“Their most commonly-stated desire is simply for additional internal phone connections and extra outbound telephone lines, but by adopting VoIP they can do far better than this for their businesses,” said Schmid. He added that legacy PSTN-based systems are outdated and typically cost a significant amount to maintain, while also requiring field technicians to visit premises to add or change lines. For a small business, these types of costs can be prohibitively expensive.

Schmid points out that VoIP-based systems offer a huge host of features at a much lower price point, making them an attractive option for small businesses. Not only that, but they are easy to deploy and changes like new lines and portability may be made on the fly, without the need for special technicians and costly equipment. Another benefit is that a VoIP system is extremely flexible and scalable, so it can grow and fluctuate organically along with your company, without the need for expensive hardware and software updates.

“In fact, many of today’s VoIP systems have a feature called Auto Provisioning, whereby you simply plug in a VoIP phone to your office network, then log into the VoIP system browser interface and simply select Auto Provisioning function, whereupon the system will identify the new phone on your network and configure it automatically,” said Schmid. “Staff members don’t need IT skills to carry out this and related system maintenance (common operations like moving a staff member to a different desk, in the same or a different office location).”

He added that VoIP systems typically offer a host of enterprise-level features that legacy setups do not, including voicemail, auto attendant, conference calling, remote connectivity and automatic backup of system configuration. And many systems also have additional BPO capabilities like hot desking, so that those sharing a desk or moving their office location can bring their unique phone extension with them, and CRM integration so that phones may integrate with customer service software packages.

Small business owners should take a careful look at their phone systems to determine if they are worth the cost of upkeep and maintenance. Chances are, if you have an outdated legacy phone system, a VoIP-based solution could save you money and provide a variety of features simply not possible with a traditional setup.

Edited by Rory J. Thompson

VoIP Switch - VoIP Comes of Age in the Enterprise

Traditional phone lines might have their place in a highly connected society, but the truth of the matter is, to stay afloat in a competitive business landscape, one needs a bit more than a plain old telephone system (POTS).

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