Small businesses are increasingly learning about the benefits of VoIP and beginning to invest in equipment and services in earnest. A survey from Software Advice shows that more than half of prospective small business buyers were actually investing in VoIP for the first time in 2014. And many VoIP companies are tailoring their solutions to small businesses, making offerings an ideal fit for small companies with under $100 million in annual revenues.
Smaller businesses have traditionally lagged behind their larger counterparts when it comes to VoIP spending, but that is no longer the case. Why is this technology suddenly being adopted? It would seem that vendors, like those at VoIp Switch provider Sippy Software, are doing a better job of tailoring their solutions to this customer segment and marketing them appropriately. When combined with the fact that many companies are seeing their legacy equipment become outdated and need to take action, VoIP becomes an attractive alternative.
Features are one of the most compelling reasons for small businesses to make the switch to VoIP. Solutions offer all the functionality of PSTN-based systems and more, with value-added features like call monitoring and recording, auto attendant and forwarding, conferencing and advanced logging and reporting. And these features are easily enabled, scaled and implemented without the extra cost and hassle associated with legacy systems.
Speaking of costs, VoIP solutions represent significant cost savings for small businesses. Not only are they cheaper to set up and maintain, but vendors generally offer maintenance and management contracts along with automatic updates. And contracting with a trusted service provider for a VoIP system guarantees uptime and maintenance so you can focus on your core business initiatives and not have to worry about equipment becoming obsolete or warranties or guarantees expiring.
A VoIP solution can essentially replicate an existing legacy system, while also offering significantly better features, all at a lower price point. This makes it a compelling choice for budget-oriented small businesses, and explains why more and more organizations are purchasing or planning to purchase VoIP solutions and services.
Edited by Rory J. Thompson