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VoIP Switch - SolarWinds Adds Support for Avaya VoIP Solutions

August 29, 2014


SolarWinds, a provider of powerful and affordable IT management software, has added support for Avaya (News - Alert) VoIP solutions.

The company has released its proactive VoIP quality of service management solution, SolarWinds VoIP & Network Quality Manager to this end.

The new VoIP management solution will help businesses to get detailed insight into the network's impact on Avaya VoIP call quality.

Avaya voice engineers can leverage this solution to address the source of call issues and maintain optimal performance of their business-critical communication systems.

Other benefits provided by the solution are proactive VoIP call quality monitoring and WAN performance monitoring.

It also delivers advanced troubleshooting for call issues, identifies common VoIP issues between two IP phones and correlates them to underlying network performance.

"With SolarWinds (News - Alert) VoIP & Network Quality Manager's powerful VoIP and call quality monitoring, voice engineers can quickly view critical VoIP performance metrics alongside key network performance metrics, giving them instant visibility into what is causing poor call quality without the guesswork," said Chris LaPoint, vice president of product management, SolarWinds.

Pricing for SolarWinds VoIP & Network Quality Manager starts at $1,495 and includes the first year of maintenance. The solution also supports Cisco (News - Alert) CallManager solutions and integrates into SolarWinds' portfolio of network management solutions.

SolarWinds provides IT management software to customers worldwide from Fortune 500 enterprises to small businesses. The company was in news earlier this month for announcing the release of SolarWinds Network Performance Monitor (NPM).

This solution has added new, enterprise-class deep packet inspection (DPI) and analysis technology to troubleshoot network performance on application latency.

In addition, the new release allows network engineers to quickly and easily identify network and application response time issues which eventually results in improved end-user quality of experience and continuity of operations for businesses. Top of page

Edited by Stefania Viscusi

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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