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VoIP Switch - Why the Hosted VoIP Switch Makes Sense

April 15, 2014


How much time do you spend thinking about your phone system? If you’re like most decision makers, you give it some thought when it’s time to pay a bill, upgrade a service or something goes wrong. If the last of these options happens a lot, it can make paying the bill more painful. It can also lead to a search process to identify a different solution.

For many, such a search includes considering the VoIP switch, allowing for the streamlining of communications and the integration of all platforms across one network. When this strategy is appealing, you then have to determine if it’s better to bring the switch in-house or host it in the cloud with a proven provider.

A recent Business2Community article shared four reasons why the latter is the better option. Let’s take a look at what they suggest and how it may apply in your own situation.

It doesn’t matter where you are – while more officially referred to as, “location independent”, the concept centers on the trend that so many businesses are embracing mobility and the dispersed employee base. Whether yours is a single office that requires all employees in one place or a virtual environment that allows for telecommuting, the hosted VoIP switch can support your strategy.

It’s flexible – this hasn’t always been a term associated with phone systems, at least not with the level of flexibility we’re accustomed to today. The cloud allows us to take advantage of easily scaling up or down to go with the flow of the business. This generally means configuring a new connection with a few clicks instead of running wire or adding hardware.

It offers a great cost benefit – of course this is what is touted by every hosted provider on the market, but the truth is the VoIP switch is a great way to streamline communication costs. Even if you bring it in-house you’ll see cost benefits over the traditional PBX (News - Alert). When it’s hosted, however, you don’t have to incur the cost of the hardware or the support personnel to maintain it.

It’s continuous – business continuity is on everyone’s mind as of late. Hurricane Sandy was a good wakeup call, spurring businesses everywhere to consider their own plans. If your phone system is hosted off-site, you never have to miss a call if something happens to your physical location.

If these reasons are enough to spur you on to investigate your options, take a look at Sippy Software and its hosted VoIP switch offering. The company is focused on building a customized solution that fits your environment – an important approach to communications. If it’s time to make a change, it’s time to consider your hosted options.

Edited by Rory J. Thompson

Leading the Industry in VoIP Switch Solutions

Sippy Software is a leading industry VoIP Switch solution provider and long time partner of TMCnet’s VoIP Switch channel. Since May 2011, the VoIP Switch channel has been providing news and information on all the latest softswitch technologies and trends for network operators and service providers.

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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