The demand for high-bandwidth applications and services is putting high pressure on the communications industry. A rise in demand also means a rise in market competitors too. Service providers thus require innovative solutions to supplement their offerings and met this growing level of consumer demand.

To this end, Telinta, a provider of hosted softswitch and billing platforms for VoIP service providers, has recently announced a partnership with LiveHelpNow, a provider of Business-to-Consumer engagement solutions, and is offering a special promotion for Telinta customers.

“Telinta understands that VoIP service providers need innovative solutions to win in a competitive telecom market,” said Alex Ferdman, chief executive officer of Telinta, in a statement. "We are always looking for technology partners who can help Telinta customers to succeed.”

LiveHelpNow offers an easy way to increase sales leads, get instant customer feedback, obtain important analytics, produce operator reports and more. Their customer engagement solutions can be implemented in a matter of minutes and includes live chat, email-ticket management, call request, and knowledge base systems.

These unique customer engagement solutions can help VoIP service providers convert Web shoppers into effective sales leads to grow their telecom business. LiveHelpNow’s offering is believed to be a perfect complement to Telinta’s cloud-based switching and billing solutions for consumer services, like calling card, pinless, mobile voip, click-to-call and more.

As a result of this partnership, LiveHelpNow’s solution for live chat can be easily integrated into a VoIP service provider’s own website.

“LiveHelpNow's award winning Live Chat, Email-Ticket Management, Call Request and Knowledge Base (News - Alert) systems are easy to use, highly customizable, affordable, and scalable to fit the requirements of Telinta customers,” explained Ben Grinberg, business development director of LiveHelpNow. “We are happy to help Telinta’s customers provide the best service possible to their end users.”