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VoIP Switch - ZCorum and XCast Labs Install e911 System with VoIP Switches at ERF Wireless

July 05, 2012


ZCorum has recently come together with its VoIP technology partner XCast Labs to successfully implement a specialized e911 system for ERF Wireless (News - Alert). Using GPS coordinates and VoIP switches, e911 (News - Alert) helps dispatch emergency personnel to a specific geographic location.

ERF Wireless offers secure broadband services that include digital VoIP services to a wide range of business and residential clients. The firm services the oil and gas Industry, including oil drilling platforms and production wells which do not have a traditional physical address. The lack of a physical address precluded the remote locations from having access to a 911 service.

Because of this, ERF Wireless turned to their managed services provider ZCorum for a solution. ZCorum worked with XCast (News - Alert) Labs to develop a plan to route emergency calls via VoIP switches to the appropriate e911 call center with the closest physical address available.

In a press release, Neal Grillot, vice president of Operations at ZCorum said, “We’re always looking for ways to meet the unique challenges faced by our customers. We also didn’t want the lack of a physical address to be a factor in whether or not emergency personnel can get to someone in need of help.”

 “We have a great working relationship with ZCorum and talented developers, so I knew XCast Labs would be able to develop a solution,” Richard Tew, vice president of Wholesale Markets at XCast Labs concluded. “XCast Labs is always prepared to go the extra mile to ensure that all of our customers are safe and have access to 911 services.”

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Edited by Jamie Epstein

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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