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VoIP Switch - VoIP Switch: SIP Gateway, Software Enhancements Part of Synapse Business Telephone System Upgrade

February 08, 2012


It looks like one business telephone system manufacturer is cooking up the perfect recipe for today’s fast-paced SMB environment. The main ingredients? A new SIP gateway and upgraded software.

In a move to deliver more flexibility and convenience to SMBs, Advanced American Telephones – the manufacturer of AT&T (News - Alert)-branded telephones – has launched the AT&T Telephony Product Line, which includes a new SIP gateway and upgraded enhancements for the Synapse Business Telephone System.

An advanced business telephone system, the Synapse platform is designed to deliver the flexibility and support SMB employees require to communicate efficiently, whether they are in the office or working from a remote location.

The SIP gateway, called SB67070, supports access to an affordable VoIP service and enables businesses to utilized unused bandwidth in their data networks for voice calls. Moreover, businesses can also connect branch locations via inter-branch calling, rather than using PSTN lines.

Multiple auto attendants have been added as part of the Synapse software upgrade. This means a business can now handle varying operating hours for up to four departments as well as route calls automatically or through menu selection. Even more, SMBs can make better use of their mobile communications through a new voicemail to e-mail forwarding feature so users on-the-go can view voicemails on their laptops or smartphone devices.

Other features include inbound call routing, that can be paired with the system’s auto attendants for customized call handling depending on the day and time. Meanwhile, businesses can now set outbound call restrictions and take advantage of real-time updates on users’ statuses through a busy station signaling feature.

"Today's employees are more on-the-go than ever, and the resulting high communication demand means SMBs need phone systems that are sophisticated, scalable and cost-effective," said Graham Williams, vice president of the SMB group at Advanced American Telephones, in a press release. "The enhanced performance of the new Synapse software, coupled with the cost-saving features of Internet telephony service using the SIP Gateway (News - Alert), creates a perfect solution for the evolving, fast-paced SMB environment."

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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