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VoIP Switch - VoIP Switch: ALDIA Logistica to Deploy IP Telephony Solution to TelOnline SAS

 
November 28, 2011

 


ALDIA Logistica, a logistics operator, has received a contract to deploy an IP telephony solution to TelOnline SAS (News - Alert).

Commenting on the selection of TelOnline, Javier Leal Alvarez, project engineer at ALDIA Logistica, said in a release, “It provided the best solutions for our company needs. We needed a solution that allowed us a constant and detailed follow up of our delivery service. The solution provided by TelOnline (News - Alert) allowed us to monitor each customer campaign providing an effective control of their calls.”

It is expected that this deployment will enhance the business phone systems and unified communications for ALDIA in Colombia. Also the solution provided by TelOnline will encompass VoIP telephony, full recording integrated to the shipping tracking system, automatic dialer server and integration of offices in Bogota, Medellin and Cali.

According to company sources, this platform is based on Switchvox (News - Alert) SMB AA305, a Grandstream GXW4104 VoIP Gateway. This VoIP switch converts analog lines to IP and is an auto-dialer application that is developed and customized by TelOnline to allow easy management and control of the logistics operation.

SMB AA305 is a widely adopted open source communications software that offers all the features required in a unified communications solution. It will serve as an economical, high performance, full featured IP PBX (News - Alert) as the Switchvox SMB AA305 supports up to 45 concurrent calls and up to 150 users.

It is also equipped to support up to 10 call recordings and up to 15 simultaneous conference calls participants. SMB AA305 has a real time switchboard application for every user that can be managed through the Web interface and via smartphones like BlackBerry, iPhone and Android.   

It was also revealed that the Grandstream GXW4104 Gateway (News - Alert) will provide an easy to manage, simple to configure IP communications solution besides offering a cost-effective IP solution. This IP solution will manage communication cost and enhance the feature functionality of phone systems.

The Voice Dialer Server, integrated with Switchvox’s API helps ALDIA Logística to configure voice messages to be sent to the customers contact list through the Web. It is essentially a Web-based program that manages and contacts leads and customers in real time. Also it greatly reduces the time taken to reach customers when compared to manual dialing.

TelOnline’s President Juan Carlos Castañeda stated, “Thanks to our customers, every new project is a challenge which strengthens us day by day, allowing TelOnline to provide solutions to assist our clients businesses grow. Our team is working closely with ALDIA Logistica in order to meet all expectations and help them achieve a high return on their investment.”    


Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Tammy Wolf

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers
Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.


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