As a leading developer of innovative technology for Internet telephony providers, Sippy Software may specialize in VoIP switches, but it also has a niche in calling card services.
Sippy Software combines its calling card platform with its renowned Sippy Softswitch out-of-box solution to help service providers quickly and cost-effectively generate service revenues. Paired together, they help to deliver telephony service logic (in IVR form), Web-based account creation and account management, a real-time rating engine, and a Web-based customer self-care interface.
Helping new service providers launch the newest innovations in broadband communications, Sippy Software also helps extend their service by enabling existing residential and business IP customers to access a VoIP network via a fixed line or mobile phone.
With Sippy Software’s all-software IVR design, a unique interface for customer care, card recharging and administrative functions, existing TDM-based calling card service providers reap an array of benefits.
First, Sippy Software’s calling card technology runs on commodity server hardware, and thus eliminates the necessity for an expensive and performance-limited hardware IVR platform.
With built-in multilingual functionality, users gain access to several languages, including English, Chinese, Spanish, French, Japanese, Arabic, Russian, Turkish, Thai and Armenian, as well as their respective IVR prompt sets, with the option of adding more.
By consistently monitoring remaining credit time in real-time, the system automatically disconnects at the exact moment the time runs out, thus guaranteeing zero calling-time leakage. Meanwhile, subscribers can effortlessly and conveniently refill their card balance using a self-care Web interface. Account subscribers can even “top up” their balances and lengthen the life span of their accounts.
Lastly, Sippy Software’s pre-paid calling module boasts technology that supports an array of IVR-accessible advanced features, including the ability to create speed-dial entries and correlate a particular card with one or more phone numbers for quicker authentication.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell