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VoIP Switch Featured Article

VoIP Switch - International Phone Service Provider Convergia Adds New IP PBX Office Systems from Avaya

 
August 18, 2011

 


Montreal-based Convergia, a Canada, U.S. and International provider of voice, data, and Internet services for residential, business and wholesale customers has announced a new line of IP PBX (News - Alert) office phone services and systems from Avaya.

"Convergia's IP PBX solutions from Avaya (News - Alert) enable smaller and medium sized businesses to enjoy all the advantages of unified communications traditionally used by large corporations," said Alejandro Bitar, Convergia’s president, in a release.

"As an authorized reseller, Convergia has partnered with Avaya in offering simple, powerful IP Office unified communications systems in a single, easy-to-use device. Companies can save money and increase productivity, by combining the features of traditional telephony networks and VoIP into one user-friendly device that streamlines business phone system communications."

Convergia, founded in 1998, is part of a seven-billion dollar group of companies with more than 6,000 employees located in over 50 countries.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.


John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by John Lahtinen

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers
Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.


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