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VoIP Switch - 360networks Unveils 360connect Customer Portal

August 16, 2011


360networks (News - Alert), a facilities-based wholesale provider of Private Line Transport, Ethernet, IP, and VoIP services, has announced the launch of its new VoIP customer portal, 360connect.

360connect allows customers to manage their VoIP-related interactions with 360networks, directly from their desktop. Customers will soon have the option of integrating internal applications directly into 360networks' ordering and provisioning services via an application programming interface (API). Utilities include reserving and activating telephone numbers, placing directory listings orders, reviewing inventory, submitting and monitoring trouble tickets, and managing local number portability (LNP) requests, according to a release.

"We are constantly looking for ways to improve our customers' experience," said Nick Reifschneider, VoIP product director for 360networks. "360connect makes it easier than ever to do business with 360networks, streamlining administrative functions while still providing the responsive service our customers have come to expect."

360networks also provides VoIP customers with a wide range of wholesale services to include IP Transit, Private Line, and Ethernet services, all from a single source.

“We appreciate 360networks' high quality service with a personal touch," said Megan Outcalt, LNP/provisioning manager for JAB Broadband. "We are quite pleased with the simplicity 360connect provides; but, we know we can always get live support when we need it."

In related news, Patton (News - Alert), a leader in business and carrier-class VoIP, network access, connectivity, and video surveillance equipment, joined ABP Technology, a value-added distributor of IP Telephony and IP Video solutions, to announce and promote a new VoIPReady offering at the eighth annual IP Sizzles conference last week in Dallas.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by John Lahtinen

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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