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VoIP Switch - Prognosis VoIP Monitor Licensed to Monitor More than Five Million Phones

August 08, 2011


Integrated Research announced that licenses that were issued for its VoIP management solution for Avaya Aura Communication Manager, known as Prognosis (News - Alert) VoIP Monitor, have crossed 5 million.

In a release, Paul McNamara Head of Unified Communications at Integrated Research (News - Alert), said, “The Prognosis VoIP Monitor community has embraced VoIP as the newest, most promising and most dynamic voice communications technology today. Prognosis VoIP Monitor helps end users get the most out of this technology by managing its performance and voice quality as well as saving telecommunications’ costs.”

According to company sources Prognosis VoIP Monitor helps in managing and reporting on voice quality, availability and VoIP performance. IT is also capable of providing configuration, status and metrics for service level measurement.

Using Prognosis VoIP, administrators will be able to identify and resolve issues and prevent VoIP service degradation or outages, added officials.

McNamara further explained that since the release of the Prognosis VoIP Monitor, positive feedback from customers has enabled the company to improve functionality besides also add new features and device support.

“This ensures we stay in lockstep with customers’ needs and Avaya’s (News - Alert) product roadmap,” McNamara emphasized.

Prognosis VoIP Monitor is available with every new Avaya Aura Communication Manager and every Avaya customer will benefit from “out of the box” at-a-glance performance and in-depth diagnostic capabilities.

Also customers will be able to establish voice quality trends over time, and also optimize capacity to plan upgrades, reconfigurations and repairs.

Voice quality is measured in terms of milliseconds while considering user satisfaction and tolerance instead of seconds. Prognosis VoIP Monitor enables customers to easily monitor, measure and manage VoIP in real time in order to maintain quality and enhance VoIP service delivery.

It is expected that this will help them be ready for the next phase of network convergence besides helping in the launch of Unified Communications (News - Alert) solutions.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by John Lahtinen

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.

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