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VoIP Switch - ACN Picks MDS to Support VoIP Services across Europe

 
May 26, 2011

 


Direct selling telecommunications company ACN has selected MDS, a provider of enterprise customer experience management solutions, to support its voice over Internet protocol (VoIP) services across 16 countries in Europe.

Throughout the European Market, ACN's VoIP services are expected to be supported by MDS Customer Management Platform. The company already provides the BSS customer management platform for ACN’s fixed and VoIP customer base in UK, Spain, Netherlands, France and Portugal.

“MDS’ heritage is in managing customer growth and with their expertise we are ensuring that we have the right business support systems in place to support our geographic expansion plans while providing advantages that we can use to differentiate services in diverse markets,” said Micheal Tribolet, CEO of Europe at ACN.

With this latest expansion, CAN is seeking to capitalize on the growing VoIP demand from consumers in Europe. The company plans to capitalize this demand by introducing services in new territories that are designed with end-users in mind.

MDS is supporting service providers such as ACN to grow their subscriber and revenue base in partnership, said Drew Rockwell, CEO of MDS, adding that the company’s

Intelligent BSS solutions along with the e-enabled customer experience solutions help provide the platform to do just that.

A managed services platform, the MDS Intelligent BSS solution not only manages the billing, CRM and order provisioning of services, but also provides e-enablement for the provision of e-care and e-billing services. These services are critical to enhancing the customer experience which today's consumers and businesses demand. MDS also provides business process analytics solutions enabled by its analytics products.

Earlier this year in April, MDS announced the launch of its Intelligent BSS solutions portfolio.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Rich Steeves

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Intro to Basic System Features

Accounts Overview
An account is a logical entity usually representing some logical or physical end point in the VoIP network.

Customers
Customers are logical entities in the system for which invoices will be generated. They may be termination partners, resellers of a service, or a virtual .

Tariffs and Rates
Tariff is logical entity in the system, which represents rules for rating and billing calls made by Account or Customer to which this Tariff has been assigned.

Balance and Credit Limit
In addition to Tariff, each Customer or Account, except Root Customer, has those two basic rating/billing parameters associated with it – Balance and Credit Limit.

Intro to Advanced System Features

On-Net Routing
On-Net Routing is the feature that allows placing calls from one account in the system to another account in the system.

Ability to Charging On-Net (Account-to-Account) Calls
In some cases it might be necessary to charge either caller or callee or both for the on-net call based on per-minute rate.

Automatic Database Backup
The Softswitch includes the system which allows performing automatic backup of the database periodically.

Ability to Get exchange rate using external script
Exchange rates can be set using external custom script.


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