PBX (News - Alert) hosted phone systems helps businesses avoid wasting space or money on maintenance, along with a variety of features that are offered for call management that has encouraged small to mid-sized businesses owners to move from PSTN. By using the Internet to send and receive calls through a hardware that is located off the premise, organizations can save money and space, with endless opportunities to virtually expand their phone lines.
One of the most coveted PBX hosted phone systems comes from Avoxi, a provider of communication solutions, which was recently reviewed by an independent SEO consultant, Bruce Brownlee , and his team that checked 25 popular features and eight vendors. It found that Avoxi was the only VoIP service provider to offer all of the 25 features, including one of the most desired of them all in the call center industry: international toll free numbers.
Avoxi’s PBX system offered not only offered the most features, but compared to the other competitors, it was significantly more equipped. Its most highly recommended feature is call forwarding, which allows organizations to get toll free or local numbers from the countries their customers live in and then forward these international numbers to where the call centers are. By providing geographic routing to offices around the world they will be forwarded to the appropriate office. Check out the demo video below to understand how this feature functions.
Another popular feature found from Brownlee’s report is its Interactive Voice Response (IVR) and Auto Attendant that automated some of the interactions with callers that takes time wasted with live agents that can be answered without them. This, in turn, reduces the reliance an organization has on agents which helps reduce the cost of sales and services.
Avoxi implements this IVR system based on its VoIP technologies where customers can access it via SIP trunking. It integrates with voice mail and is easily programmed through a graphical user interface (GUI); records can also be stored and attached as wav. files.
So, if an organization is looking for the perfect PBX phone system to use it seems that this research points to Avoxi. For more information on its products and solutions please visit its VoIP Service Provider Channel on TMCnet.com.
Edited by Rory J. Thompson